Soaring Wrench Privacy Policy

Information We Collect

When you contact Soaring Wrench or submit a service request, we may collect information such as:

• your name
• phone number
• email address
• service address
• preferred contact method
• scheduling preferences
• equipment type, brand, model, serial number, and approximate age
• descriptions of equipment problems or requested service
• photos you choose to upload
• notes or other information you voluntarily provide

We may also collect basic technical information about use of our website, such as browser or device information, if analytics or similar website tools are enabled.

How We Use Your Information

We use the information you provide to:

• review and respond to service requests
• determine whether we can service your equipment
• contact you about scheduling
• prepare estimates and obtain repair authorization
• perform and document service
• send invoices and collect payment
• provide customer support
• maintain business and accounting records
• improve our services and website
• comply with legal, tax, insurance, and recordkeeping requirements

We do not sell your personal information.

Equipment Photos and Uploaded Information

Photos submitted through our website are used to help us identify equipment, understand reported problems, prepare for service, and maintain service records.

Please avoid including sensitive personal information in uploaded photos unless it is necessary for your service request.

Service Providers

We use third-party services to operate our business. Information may be processed or stored through providers used for functions such as:

• customer and service-request management
• scheduling and business operations
• invoicing and payment processing
• accounting
• email and communications
• website hosting and related technology

These may include services such as Airtable, Square, QuickBooks, Google, and other providers we use to operate Soaring Wrench.

These providers receive information only as needed to perform services for us and are subject to their own privacy and security practices.

Payments

Payments may be processed through Square or another payment processor.

Soaring Wrench does not store full payment-card numbers on our website. Payment information is handled by the payment processor according to its own privacy and security policies.

Communications

If you provide your phone number or email address, we may use that information to communicate with you regarding your service request, appointment, estimate, repair authorization, invoice, payment, or follow-up.

We do not use customer contact information to send unrelated marketing messages unless the customer has agreed to receive them.

Information Sharing

We do not sell or rent customer information.

We may share information when reasonably necessary with:

• service providers helping us operate the business
• payment processors
• accounting or professional service providers
• insurers or legal advisers when necessary
• government authorities when required by law

We may also disclose information when necessary to protect our rights, customers, property, or safety.

Data Retention

We may retain customer, service, invoice, equipment, and transaction information for as long as reasonably necessary to operate the business, maintain service history, comply with accounting or tax requirements, resolve disputes, or meet legal obligations.

Security

We take reasonable steps to protect customer information and use established third-party services to manage business records and payments.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are intended for adults requesting repair or maintenance services. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Soaring Wrench is not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy as our services, website, or business systems change.

When we make material changes, we will update the effective date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Soaring Wrench

Northeast Florida

Email: soaringwrench@gmail.com

Phone: (904) 990-SOAR